This course will give you hands on experience in dealing with diving
clientele and the demands they place on the staff. It is an essential
component of your resume when you apply for work as a diving instructor
with a resort, anywhere in the world.
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Course planning, scheduling and promotion:
You will learn to define your most-likely customer group and their
needs for instruction in introductory, entry-level and advanced diver
training; write course schedules for different courses allowing for
maximum flexibility; integrate with other diving and non-diving activities;
and schedule available classroom and pool time efficiently. You will
also identify methods to communicate course information and course
availability with your potential customers. |
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Excursion program planning, scheduling and promotion:
You will learn to compose a comprehensive excursion / activities program,
offering as wide a variety of choices as possible to accommodate your
customers and their different levels of training. You’ll also
become familiar with the promotion techniques needed to bring customers
into your dive store. |
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Scheduling of human resources:
In order to maximize the efficiency of the dive center staff, you'll
need to develop staff rosters for diving and maintenance duties in
a way that is considered fair by all. |
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Customer reception and counseling:
It is said that you never get a second chance to create a first impression.
You’ll learn to make your customers feel welcome from the first
moment you receive them and to counsel them on their needs and expectations.
You’ll be able to avoid conflicts, and in a worst-case scenario,
solve conflicts as quickly and fairly as possible. |
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Equipment and spare parts management - maintenance
and repairs scheduling:
You’ll learn to set up a maintenance schedule for diving equipment
according to manufacturer’s recommendations, keep an inventory
of spare parts, and know when to order materials without the risk
of overstocking. |
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Cash management: reporting, billing and accounting:
You’ll learn to bill customers for products sold and services
rendered, and to generate the various accounting records necessary
for an accurate account of turn-over towards your principals. |
| • |
Contracts and job descriptions - rights and obligations:
Although your principal may have drafted the staff-employment contract,
it will be your duty to explain the terms-of-contract conditions to
your staff and to determine the criteria necessary to ensure an objective
evaluation of acceptable staff performance. |
| • |
Occupational liability - legal responsibility and
defensive measures:
In spite of the staff’s best intentions, misunderstandings still
may occur. You will learn to prevent conflict situations by defining
the duty of care your staff has towards your clientele. |